Refund policy

Because every item is printed to order through Printful, we only accept returns or refunds in specific situations:

We accept returns for:

• Defective or damaged items (print errors, holes, stitching issues)
• Wrong item received
• Size significantly off from the provided size chart

How it works: Contact us within 30 days of delivery at grungepupgallery@gmail.com with your order number and clear photos of the issue. If approved, we’ll provide next steps (you’ll usually pay return shipping unless it’s our/Printful’s error). Once we receive the item, we’ll process your refund or exchange.

We do not accept returns for change of mind, wrong size chosen, or items that have been worn/washed.

We’re a small one-artist shop and truly want you happy with your GrungePup gear — if something’s wrong, just reach out and we’ll make it right.